How it all works · Tezla Group · Internal
We Live the Stack We Sell.
The Tezla bible — how the whole company works at 10,000 feet: every system, how work flows through it, and what ties to what. If it's on this page, it's real. If it says pending, we're still building it.
The technical view. Tezla Group at the center, the three domains around it, every system on the web. Solid lines are structure; dashed gold lines are live ties — how work actually moves. The five rings are the verification layers: every piece of work passes through all five before it reaches Louis. The dots are the crew — gold for the humans, slate for the AI team. Their presence is felt, not labeled. Tap or click any node. Pinch to zoom on mobile.
Click any node to see what it does and what it ties to.
Every dollar we will ever make travels this path, left to right. Each stage below maps to a section of this page.
Where leads come from. Every source below points at the same funnel.
Our front door. Contact-form submissions create H-Tech tickets automatically, and E-Waste collection requests arrive here too.
Ties: form submissions → create H-Tech Tickets
A marketing program inside the business — not a separate company. Prospects complete the program; graduates get our platform and services at a discount.
itbreakaway.com — $10.46/yr, registered Oct 3, 2026 (PO-2026-003)
Ties: program graduates → feed into Qualify / Sell
Facebook and Instagram — the public face between campaigns. All social and marketing accounts sign up with one address.
Ties: social leads → route through marketing@ → H-Tech Tickets
The door-opener into prospect locations. We collect old IT hardware, triage every item, and turn a pickup into a sales conversation.
Ties: pickups → open doors to prospects → Qualify / Sell · requests arrive via → website contact form
We Are the Hands On Tech! Certified technicians across the Tri-State Region — rack & stack, cabling, hardware swaps, site surveys, remote hands, after-hours dispatch. Sold to MSPs, vendors, construction sites, multi-site businesses.
Ties: contractor platforms (Field Nation, WorkMarket) → feed Smart Hands jobs
The public-sector push: SAM.gov registration, Delaware bids.delaware.gov, and subcontracting to primes as the fast path. Dover AFB is the big local buyer.
Ties: brief → registrations → subcontract bids
Free sources first: Dover + Kent County planning agendas, permit portals, 5 GC vendor lists. Paid intel (Dodge/ConstructConnect ~$5–12K/yr) queued until revenue funds it.
Ties: leads → Smart Hands (job-site IT) + new-site deployments
Cash back, point blank. Refer a business that signs, get paid cash. Dead simple — launching Q4 2026.
Ties: referrals → new clients → revenue
Seasonal marketing packs per service. First pack shipped: Halloween 2026 E-Waste ('Is your IT closet haunted?'). Thesis: they don't need every service — they need ONE.
Ties: packs → Winning Work → E-Waste collections
Turning qualified prospects into signed, paying clients — and keeping every dollar reconciled.
The price list. Set by Louis — no discounting without his word.
Ties: quoted in → proposals · billed through → QuickBooks
Zero-revenue discipline, enforced: every purchase needs Louis's explicit approval on exact totals before a dollar moves.
Ties: gates → all spending · reconciled against → QuickBooks + cost tracker
Invoicing and expense home. Entries are manual for now — the connector can't write, so Louis posts them by hand.
Ties: invoices → bill clients · expenses → reconcile against PO register + TD Checking
The operational core. This is where client promises become finished, documented work.
THE operational core. Every client request becomes a ticket; nothing gets worked outside the system. A ticket CANNOT close until documentation is complete.
Ties: receives ← website form, Fry, Planner work items, N-able alerts → feeds billing + Louis's review
How we run projects: project intake → Planner plan → work items become tickets. Included free with our Microsoft 365 licenses — no new spend.
Ties: plans → break into H-Tech Tickets · paid tiers → billed through client projects
Remote monitoring and management for every client machine we touch — one console for monitoring, patching, backup, and AV.
Ties: alerts → feed into H-Tech Tickets · agents sit on → client devices
Our phone system, running inside Teams. The licenses are live; the public phone network unlocks next.
$40.95/mo — 3 licenses (Louis, Kat, Josh)
Ties: will carry → client calls + support · metered usage → billed through Microsoft
The red 911 charm: Ping Louis / Tech Team / HR sends a real SMS text. Emergencies only — every ping logged with a name, false 911s have consequences. 'No matter how busy, we're always here.'
Ties: pings → SMS → ticket/email when providers connect
What we work with every day. One identity signs into all of it — one kill switch secures all of it.
Email, Teams, SharePoint, Planner, Intune — the productivity backbone for Louis, Kat, Josh, and Jon.
$105.60/mo — 4 licenses × $26.40 (1-month term)
Ties: includes → Planner (free) · identities live in → Entra ID
One identity per person, one kill switch for the company. Every system below signs in through here.
Ties: signs into → everything · disables → everything, instantly
Where the crew talks and where the files live — group-based access, no direct grants, no duplicates.
Ties: runs on → Entra ID · projects coordinate in → Planner tabs
Every credential the crew touches lives here — signed in with Entra SSO, provisioned automatically.
Ties: runs on → Entra ID · protects → every login we own
The front-door guard for our web apps. Foundation is live; nothing is enforced until the crew is ready and warned.
Ties: guards → web apps · signs in via → Entra ID
The crew's hardware catalog and ordering pipeline — photo catalog, role-gated, with a refresh clock per device.
Ties: runs on → Entra ID · orders generate → PO numbers
Our living knowledge base: 146 trusted tips across 9 categories, with a link-health-checked trust list of videos and communities.
Ties: answers → repeat questions · feeds → Fry's knowledge
Inside Fry (portal, hosted, company-controlled) + the website greeter. Read-only, no pack files, HR off-limits. White-label for clients at $10/$25 per user/mo.
Ties: brain → OpenAI · creates → H-Tech Tickets · gated by → security spec
Pay-as-you-go API behind Inside Fry. Version 1 until live; version bumps at 5 employees.
Ties: powers → Fry · tracked in → cost tracker
Zero revenue means every dollar out is deliberate, approved, and reconciled.
The whole company's fixed monthly cost, down to the penny.
Ties: tracked in → cost tracker + finance dashboard · paid from → TD Checking
Decided October 10 — Louis's call, and only his: annual plan, trimmed to 3 seats.
Ties: decided by → Louis · then joins → monthly burn
Our oldest account and the one we're consolidating everything into. All business money flows through here.
Ties: pays → every bill · reconciled against → QuickBooks + PO register
Federal EIN obtained October 5, 2026. Unlocks SAM.gov registration and business banking.
Ties: EIN → unlocks SAM.gov + vendor registrations
The chosen business bank for Tezla Group — waiting on formation documents and the EIN.
Ties: unblocked by → EIN · becomes → the business money home
Everything on this page that's waiting on something. Nothing here is a surprise.
Microsoft won't issue numbers until business verification (KYC) clears — legal name, EIN, business address, registry extract.
Ties: needs → EIN · then: number search, DIDs, auto attendant, consumption switch ON
Real embedded reporting for the project review dashboard. Native visuals carry us until the license is justified — not purchased.
Ties: upgrades → Louis's review dashboard in Planner hub
Trial submitted; agents on client machines and the full console workflow still to come.
Price, lead format, delivery process, volume, and the definition of a qualified lead — awaiting Jon's reply to Louis's email.
Ties: defines → the Qualify stage
These don't bend for convenience, deadlines, or anyone. They are how we earn the right to touch client systems.
Phishing-resistant MFA is the direction — hardware keys, two per person. No SMS, no push, no TOTP; those are fake security.
Enforced at sign-in: phishing-resistant auth required, token protection on. One policy, everybody, no exceptions.
Management goes on hardware we issue. Personal devices never get enrolled, never get touched. That boundary is permanent.
Every permission matches the intended model exactly — group-based, reconciled, nothing duplicated, nothing orphaned. Keep everything very tidy.
Team language everywhere, never solo-operator. No fake employees, no fake reviews, no fake projects, no fake anything.
POs match invoices, invoices match payments, tickets match documentation. If two records disagree, we fix it — especially with clients.